Please Click to contact me
Salman Abir
IT Support Engineer
Open to consider following opportunities
- IT SUPPORT ENGINEER- L1/L2
- DESKTOP ENGINEER
- IT FIELD ENGINEER/ TECHNICIAN
- IT SALES MANAGER
- IT BUSINESS DEVELOPMENT MANAGER
- Systems/Business Analyst
About Me
A seasoned IT professional with relevant experience in providing IT services, IT support and Management.
My previous experience in retail management, Business Data analysis and Customer service experience in wide range of settings has enabled me to develop many transferable skills, particularly in Management, Communication and Leadership which I can effectively contribute to any industry setting.
.
Skills & Proficiencies
Technical Skills
- Microsoft 365 administration
- Microsoft Exchange, Teams and Office Administration
- Microsoft Entra and Intune.
- Remote desktop management ( TeamViewer, Cisco Webex)
- Onsite Hardware installation and repairs (Such as desktop, laptops, monitors, switches, network devices, wireless devices, printers and scanners)
- Setup, Management and Configuration of windows PCs, onsite installation of desktops and laptops and troubleshooting.
- Windows Operating Systems, Enterprise PC management, Windows server 2016.
- Active directory Local, Group policy management, Resource monitoring, Log monitoring, IIS, Hyper-V.
- Functional experience on IPV4, routing, switching and subnetting, Enterprise Network management, DHCP, DNS and OSI/ IP model.
- Functional knowledge of Firewalls (sophos, fortinet)
- Connect wise CRM.
- Azure administration, Azure VLAN, Azure VM, Azure app services, Azure VLAN firewall and DDoS protection.
Familiarities
- Linux Distributions such as Kali Linux, Fedora And CentOS
- Data analysis and visualisation using sql and power BI.
Experiences
2024
IT support Officer
All In It Solutions
Sydney, New south wales, Australia.
2023
Data Business analyst Intern
Ausbiz consulting
Sydney, New South Wales, Australia.
At this role I,
- Managed Cloud Technologies: Utilized Windows SQL Server, Azure, and Salesforce to import and extract data for analysis.
- Performed data cleansing, aggregation, and sorting to ensure data quality and readiness for analysis.
- Analyzed Business Data: Conducted in-depth analysis to uncover insights and valuable information for business decision-making.
- Developed Visual Reports: Created comprehensive charts, graphs, and visualizations using Power BI and Excel to effectively communicate data findings.
2022
Retail Manager
Ampol Australia
Sydney, New South wales, Australia
As part of my duties as assistant store manager/customer service team leader, I have
- Successfully Managed and operated a high-volume retail store with $20 million annual turnover, and 15000 weekly foot traffic Led trainings
- Reduced service time by and improved customer satisfaction review by empowering customer service representatives with communication, great customer service and essential tech skills resulting in the store being top 1% on Store rankings
- Generated reports such as financial, sales summaries, developed strategic initiatives to drive profitability, collaborated between departments and ensured legal and safety compliance
Education
Bachelor of Information Technology
Victoria University - Australia
Credit average | Minor in Management | Study areas include:
- Enterprise systems, Network management
- Server administration, Operating Systems
- Web Technologies, Web Application development
- Cloud computing, CRM systems
- Business analysis, Business Administration
- Data analysis, Accounting
- Business systems development, ICT Management
- Project Management, Change management
ACS professional year
Education Centre Of Australia - Australia
Professional Year is an Australian Computing Society Accredited workplace integrated Training program for International students to enhance professional employability at Australian Workplaces.
Training Areas:
-Business And Management -Australian Workplace Culture
-Professional Communication -Workplace Relationship
-Workplace Legal and safety compliance. -Australian History and Culture
Certifications & Learning
Industry Certifications:
- Career Essentials in System Administration- By Microsoft and Linkedin
Learning Certifications:
- Comptia A+ Cert Prep: Basics by Linkedin Learning
- Microsoft Dynamics 365 Basics by Linkedin Learning
- Windows 11: Manage and maintain by Linkedin Learning
- Windows 11: Manage Remote access by Linkedin Learning
- Microsoft 365 Administration by Linkedin Learning
Microsoft Learning Credentials:
Professional affiliation
Associate Member
Australian Computing Society
Volunteering
Event Volunteer
Vivid Sydney
Connect with me
Salman Abir
Follow me on
